Privacy Policy
Understanding How Your Personal Data is Collected, Used, and Protected

1. Privacy Policy

This Privacy Policy discloses the privacy practices for Watsco Inc. (“Watsco”) and covers the use of personally identifiable information that is collected through the watsco.com website or any website owned/operated by Watsco. Watsco may link to third-party websites or use third-parties services and tools on its website. This Privacy Policy does not apply to any company or person that is not owned, operated, or managed by Watsco, and does not apply to any other companies’ or organizations’ websites to which Watsco links. Watsco recommends that you review the privacy policy at each such website to determine how that website protects your privacy.

2. Data Controller and Owner

Watsco Inc.
2665 S. Bayshore Drive, Suite 901
Coconut Grove, FL 33133
legal@watsco.com

If you choose to exercise your rights to within the scope of applicable law to access, correct, opt-out, or delete your personal information, contact Watsco by: Clicking here to submit your request.

If you have any questions or complaints about this Privacy Policy, please contact us at the above email address. We welcome your comments or questions. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Data in accordance with this Privacy Policy and in accordance with applicable law.

3. Types of Personal Data collected

“Personal Data” collected consists of information you, the “User,” provide directly to us when you register online, fill out a digital form, communicate with us via third-party platforms, or otherwise communicate with us.

The types of Personal Data that Watsco collects, by itself or through third-parties, include:

Sensitive Account Information: Information associated with your online account which includes, but not limited to: Account ID, First Name, Last Name, Phone Number, Address, Email, Password, Company Name, Country, State, ZIP/Postal code, City, Cookies, IP Address, Usage data and Geographic position.

Activity and Events: Information about your activity on our website in order to improve our services and offer a better experience for our Users. We also collect data about access times, pages viewed, links clicked, and feature usage events.

Device and Usage Information: Information about how you choose to access our services including data about the device, network used, operating system, mobile network, IP address, browser type, app version, and unique device identifiers as well as personal identifiers used between devices.

Registration Information: Information our Users provide in order to register for an event, webinar, or meeting. Information requested will include, but is not limited to, contact information and company information.

Other Personal Data collected may be described in other sections of this Privacy Policy or by dedicated explanation text contextually with the data collection. The Personal Data may be freely provided by the User or collected automatically when using watsco.com.

Cookies are small blocks of data that are stored on browsers or devices by websites, applications, online media, and advertisements. The purpose of cookies is to help the website keep track of your visits and activity. Any use of Cookies – or of other tracking tools – by Watsco or by the owners of third-party services used by Watsco, unless stated otherwise, serves to identify Users, and remember their preferences, for the sole purpose of providing the service required by the User. We also work with third-party service providers for analytics and email services that will use cookies or javascript to collect information about your use of our services in order to improve your experience. Failure to provide certain Personal Data may make it impossible for Watsco to provide its services. Users have the opportunity through watsco.com to opt-out of cookie and data collection for third-party providers that are not strictly necessary for continued functionality on the website.

The User assumes responsibility for Personal Data originating from third-parties published or shared through Watsco and declares to have the right to communicate or broadcast them, thus relieving Watsco of all responsibility.

Watsco values your right to privacy. We do not disclose, sell, or exchange your Personal Data with third-parties for monetary gain or exchange of services. We also do not share Personal Information with third parties for the third parties’ direct marketing purposes. All data is used to provide our Users with the best digital experience and continually improve upon that experience.

4. Mode and place of processing Personal Data

4.1. Methods of processing

Watsco has implemented reasonable technical, physical, and administrative safeguards to help protect Personal Data from unlawful use and unauthorized disclosure.

Watsco’s data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to Watsco, in some cases, the Personal Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by Watsco.

4.2. Place

The Personal Data is processed at Watsco’s offices in Coconut Grove, Florida, USA, and in any other places where the parties involved with the processing are located.

4.3. Retention time

The Personal Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that Watsco suspend or remove the Personal Data.

5. The use of the collected Personal Data

Personal Data about the User is collected to allow the website provide its services, as well as for the following purposes: Registration and Authentication, Analytics, Remarketing and Behavioral Targeting, Managing email addresses and sending messages, Infrastructure monitoring, Hosting, Contacting the User, and Location-based interactions. The Personal Data used for each purpose is outlined in the specific sections of this document.

6. Detailed information on the processing of Personal Data

The purposes for which we may process Personal Data will vary depending on the circumstances. In general, we use Personal Data for the reasons set forth below:

6.1 Analytics

Watsco may use Personal Data to monitor and analyze web traffic, keep track of User behavior, improve customizable search functionalities, and to detect and block suspicious activities.

6.2. Communication

Watsco may use Personal Data to communicate with you via email, SMS/text messaging, mailing list or newsletter. Watsco may also leverage advanced data analytics and machine learning to target the right audience with personalized and relevant ads.

6.3. Hosting

Watsco utilizes third party services for the purpose of hosting data and files that enable the website to run and be distributed. Some of these services work through servers geographically distributed, making it difficult to determine the actual location where the Personal Data is stored. Watsco also uses third party infrastructure services for content-delivery, attack mitigation, and distributed domain-name services. Watsco also uses third party cloud management platforms for performance optimization, security, and scalability solutions.

6.4. Infrastructure Monitoring

Watsco uses third party services to monitor the use and behavior of its components so its performance, operation, maintenance, security and troubleshooting can be improved. Which personal data is processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of Watsco.

6.5. Registration and Authentication

By registering or authenticating, Users allow Watsco to identify them and give them access to services and process online forms securely.

6.6. Remarketing and Behavioral Targeting

Watsco uses third party services to inform, optimize and serve advertising based on past use of watsco.com by the User. This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the third party partners that manage the remarketing and behavioral targeting activity.

6.7. Legal action

The User’s Personal Data may be used for legal purposes by Watsco, in court or in the stages leading to possible legal action arising from improper use of watsco.com or the related services. Watsco may be required to reveal Personal Data upon request of public authorities.

In addition to the information contained in this Privacy Policy, Watsco may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

7. System Logs and Maintenance

For operation and maintenance purposes, Watsco and any third-party services may collect files that record interaction with Watsco (System Logs) or use for this purpose other Personal Data (such as IP Address).

8. Information not contained in this Privacy Policy

More details concerning the collection or processing of Personal Data may be requested from Watsco at any time. Please see the contact information at the beginning of this document.

9. The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult Watsco to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, canceled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to Watsco through the link above at the top of the document.

California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

Under the CCPA and CPRA, Users have the following rights regarding their personal data:
Access to the categories and types of Personal Data collected by Watsco, and the purposes behind the reason of collecting the information.

The right to correct inaccurate Personal Data and delete Personal Data under certain circumstances.
The right to limit Watsco’s use and disclosure of Sensitive Account Information.

The right to opt out of the Sale of Personal Data. We do not sell your Personal Data, but we do utilize advertising services that could use your Personal Data in order to deliver materials to you that are tailored to give you the best experience to transact business with us. The CCPA’s statutory definition of the term “sale” is broad and may include interest-based advertising. All Users are provided with preferences to opt out of tracking for advertising on watsco.com by setting their preferences when prompted. Users will need to configure their preferences for each device/computer and each web browser used to access watsco.com. Cookies are used to store saved preferences, when a User clears all cookies from a browser, the preferences will need to be configured again.

Watsco will not discriminate against you for exercising any of these rights, in line with your rights under the CCPA.

If you choose to exercise your rights, contact Watsco using the link above at the top of the document. Acknowledgment of your request will be provided within ten business days, and a full response can be expected within forty-five calendar days or provide notice of extension up to 90 days in writing.

Only you or an authorized agent may make a request related to any Personal Data. In order to respond to requests for accessing or deleting Personal Data you must provide proof of identification and additional information. Designation of an authorized agent can be provided through written permission along with identity verification or through proof of power of attorney.

10. Changes to this Privacy Policy

Watsco reserves the right to make changes to this Privacy Policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to this Privacy Policy, the User must cease using Watsco’s website and can request that Watsco erase the Personal Data. Unless stated otherwise, the then-current Privacy Policy applies to all Personal Data that Watsco has about Users.

11. Definitions and legal references

Personal Data

Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data

Information collected automatically from watsco.com (or third-party services employed by Watsco), which can include: the IP addresses or domain names of the computers utilized by the Users who use watsco.com, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the website) and the details about the path followed within the website with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using watsco.com, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.

Data Subject

The legal or natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural person, legal person, public administration or any other body, association or organization authorized by Watsco to process the Personal Data in compliance with this Privacy Policy.

Data Controller (or Owner)

The natural person, legal person, public administration or any other body, association, or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of watsco.com. The Data Controller, unless otherwise specified, is the owner of watsco.com.

Watsco.com

The hardware or software tool by which the Personal Data of the User is collected.

Cookie

Small piece of data stored in the User’s device.

12. Legal information

Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies. This Privacy Policy relates solely to watsco.com.

Latest update: December 30, 2024