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Effective
service at the distribution level contributes to the contractor
customer's productivity, profitably and long-term success.
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The most critical
factor contributing to Watsco's successful track record of profitable
growth has been its commitment to service - and this commitment
will become increasingly important in the future. Effective
service at the distribution level contributes to the contractor
customer's productivity, profitably and long-term success.
Watsco's commitment to service is built on four core concepts:
More Products at the Point-of-Sale
The HVAC distribution industry remains largely under-capitalized and is highly fragmented. Distributors have historically offered a narrow range of products requiring contractors to source their needs from more than one distributor in a local market. Elimination of this inefficiency and the availability of a greater array of products have proven critical to gaining market share. The sale of more products through the same operating infrastructure also produces greater leveraging of costs and improves operating margins.
More Convenience from New Locations
Extensive geographic coverage provides greater
convenience to the customer, saving time and money,
and better serves the time-sensitive demands of the
replacement market. Watsco currently operates 505
locations thereby providing added convenience
throughout the markets served.
Internet eCommerce for Virtual Locations Open 7x24
The introduction of ACDoctor.com and e-Commerce
capabilities its subsidiary websites
has made Watsco a leader in the online business
environment. Sites such as Comfortsupply.com and
Homans.com offer licensed contractors connectivity
24 hours a day, 7 days a week to search for desired
products, verify inventory availability, obtain pricing,
place orders, check order status, schedule pickup or
delivery times and make payments. These online services
offer maximum convenience to contractors as they are available
in all of Watsco's major markets.
More Know-How to Build Our Customers' Success
A commitment to excellent service includes providing
know-how that is useful and productive to our contractor
customers. The installation and servicing of HVAC/R
systems require technical expertise. In addition to
technical support at the point-of-sale, a variety of
training programs are offered to enhance contractor
technical and business skills. Other competitive
services include: providing contractor credit, parts
expertise, warranty service and support.
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